Returns & Exchanges
At The Sofa Shop, we want you to love your new furniture, which is why we offer a 30-day satisfaction guarantee on all standard orders. If your piece isn't the perfect fit for your home, our streamlined return process ensures a hassle-free experience from pickup to refund.
Initiate Your Request
Contact our customer support team via email or our online portal within 30 days of delivery to start your return or exchange process.
Prepare the Item
Ensure the sofa is in its original condition and, if possible, kept in its original packaging to prevent damage during transit.
Schedule a Pickup
Our specialized furniture couriers will contact you to arrange a convenient time to collect the item directly from your living room.
Receive Your Refund
Once our warehouse inspects the returned item, we will issue a full refund to your original payment method, minus any applicable restocking fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing