Frequently Asked Questions
Everything you need to know about finding your perfect comfort.
What is the typical delivery timeframe for a new sofa?
Most in-stock items are delivered within 7-14 business days. Custom-made or 'design-your-own' sofas typically require 6-10 weeks for manufacturing and quality inspection before shipping.
Do you offer 'White Glove' delivery and assembly?
Yes, we offer a premium White Glove service which includes room-of-choice delivery, full assembly of your sofa, and removal of all packaging materials.
Can I order fabric swatches before making a purchase?
Absolutely. You can order up to five fabric or leather swatches for free to ensure the color and texture perfectly match your home decor.
What is your return policy if the sofa doesn't fit my space?
We offer a 30-day satisfaction guarantee. If the sofa doesn't fit or meet your expectations, you can return it for a refund minus a restocking fee, provided it is in original condition.
Does my sofa come with a warranty?
Every sofa from The Sofa Shop includes a 10-year limited warranty on the internal frame and a 2-year warranty on upholstery and cushion integrity.
Do you provide financing options?
Yes, we partner with specialized lenders to offer flexible monthly payment plans, including 0% APR options for qualified buyers.